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Conflict Resolution, Certificate

College of Business

Develop Highly-Sought Team Building and Leadership Skills

For both internal and external relationships, businesses need skilled team builders, collaborators and leaders. Indiana Tech’s Conflict Resolution certificate helps students develop the knowledge and skills to identify sources of friction and conflict, and create solutions that solve organizational problems and build stronger relationships. Students in the program will learn theories of organizational behavior, discover how leadership styles influence individual and organizational performance, and explore ways to analyze conflict and develop solutions that are beneficial to all.

Coursework included in the Conflict Resolution certificate program includes Organizational Behavior, Conflict Resolution, Creating Service and Sales Relationships, Foundations of Communication, and Global Business and Leadership. Students may also choose an elective among courses including Principles of Management, Special Topics in Business, Leadership, and Understanding Diversity.

Student Learning Outcomes

Upon completion of the Business Communication undergraduate certificate, students will be prepared to:

  • Analyze why conflicts arise in personal and professional settings.
  • Apply conflict resolution methods and techniques in the workplace.
  • Identify and pursue opportunities to build trust for ongoing relationship management.
  • Evaluate and find solutions for common obstacles to interpersonal and group communication.
  • Recognize the relationship between language and personal identity.
  • Analyze and explore the connections among individuals, institutions and cultural groups.

Career Benefits

Earning an Indiana Tech certificate is an affordable, time-efficient way to boost your skills and your career prospects:

  • Increase your hiring and earnings potential.
  • Enhance your skills.
  • Increase your job and career security.
  • Expand your professional network.
  • Earn significant credits that can be applied to pursuing an associate or bachelor’s degree.

Job Outlook